Returns, Exchanges & Product Issues

15-Day Return Window

You may request a refund, exchange, or store credit within 15 calendar days of delivery. For returns based on personal preference, the item must be unused and in new or like-new condition.

Customers are responsible for return shipping costs for returns based on personal preference.

Please contact us at support@movegoleather.com before sending any item back. Returns sent without contacting us first may not be accepted.

If Your Order Arrives Damaged

If your item arrives damaged and has not been used, please contact us at support@movegoleather.com within 15 calendar days of delivery. Include your order number and clear photos of the item and its packaging so our leather artisan can review the issue.

If our review confirms damage that was not caused by the customer, we will replace the item. We do not repair items under this policy. We will cover the return shipping cost and the standard shipping cost for the replacement.

Product Quality Issues

If you believe your item has a product quality issue, please contact us at support@movegoleather.com within 15 calendar days of delivery. Include your order number and clear photos of the issue. Our leather artisan will inspect the item to determine whether it qualifies for a replacement.

If our inspection confirms a quality issue that was not caused by customer misuse, an accident, neglect, or alteration, we will offer a replacement only. We do not repair items under this policy.

For an approved claim, we will cover the return shipping cost and the standard shipping cost for the replacement.

Natural Leather Color Changes

Natural color variations, grain characteristics, and patina that develop as leather is used are normal and expected characteristics of genuine leather. They are not considered product defects and are not eligible for a refund, exchange, or inspection.

Customer-Caused Damage

If our inspection determines that damage was caused by customer misuse, an accident, neglect, or alteration, the item will not qualify for a repair or replacement under this policy.

If you would like the item returned after a claim is declined, you will be responsible for the return shipping cost. We will contact you before arranging its return.

Returns, Exchanges & Product Issues

15-Day Return Window

You may request a refund, exchange, or store credit within 15 calendar days of delivery. For returns based on personal preference, the item must be unused and in new or like-new condition.

Customers are responsible for return shipping costs for returns based on personal preference.

Please contact us at support@movegoleather.com before sending any item back. Returns sent without contacting us first may not be accepted.

If Your Order Arrives Damaged

Product Quality Issues

If our inspection confirms a quality issue that was not caused by customer misuse, an accident, neglect, or alteration, we will offer a replacement only. We do not repair items under this policy.

For an approved claim, we will cover the return shipping cost and the standard shipping cost for the replacement.

Natural Leather Color Changes

Customer-Caused Damage

If our inspection determines that damage was caused by customer misuse, an accident, neglect, or alteration, the item will not qualify for a repair or replacement under this policy.

If you would like the item returned after a claim is declined, you will be responsible for the return shipping cost. We will contact you before arranging its return.